Refund & Cancellation Policy

1. Deposits

• A 30% deposit is required at the time of booking to secure your project start date.

• Deposits are applied toward the final invoice.

• Deposits are non-refundable unless otherwise stated in this policy.

2. Cancellations by the Customer

• Cancellations made 7 days or more before the scheduled start date:
  → Deposit may be transferred to a new booking within 6 months.

• Cancellations made less than 7 days before the start date:
  → Deposit may be retained to cover reserved time and resources.

3. Cancellations by Jeiu Logistics Limited

• In the unlikely event that we need to cancel a booking, you will receive a full refund of any deposit paid.

• Alternatively, we will offer to reschedule your project at no extra cost.

4. Balance Payments

• The remaining 70% balance is payable upon completion of the agreed works.

• If you are dissatisfied with the work, you must notify us immediately before final payment so we can address the issue.

5. Refunds After Completion

• Once the final balance has been paid and the project is completed, refunds are not normally issued, except where required by law.

• Any claims for poor workmanship must be reported within 7 days of project completion.

6. Contact for Refund Requests

To request a refund or discuss a cancellation, please contact us at:

📧 contact@jeiulogistics.co.uk
📞 07459189357

We will review your request and respond within 5 working days